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We source our materials from Australia, New Zealand, United States and the U.K. to find the very best products available.
We design and develop our Nuknuuk slippers at our head office in Laval, Quebec. Our manufacturing facilities are located in China and are strictly controlled to respect Canadian and U.S. social audits. Our Canadian employees are involved in quality control directly at the manufacturing location in China as well at our warehouse in Canada.
Click here to read our step-by-step blog.
Deodorizing sheepskin: Baking soda is great for absorbing odors. To deodorize your slippers, place baking soda (or a mixture of equal parts baking soda and corn starch) directly in the slippers.
Try to spread the baking soda over the entire surface of the inside of the slippers for maximum odor absorption. Leave overnight and remove the next day. Your slippers should be odorless and ready to go!
Try to spread the baking soda over the entire surface of the inside of the slippers for maximum odor absorption. Leave overnight and remove the next day. Your slippers should be odorless and ready to go!
Protect my slippers: We recommend the use of suede spray in order to protect your Nuknuuk product from staining. Please ensure that you follow all manufacturer's instructions and that you test a small area before spraying. There may be slight variations in colour and texture after applying the spray. Please note that we are not responsible for any changes to our products following application of protective sprays.
Our priority is to process and ship out orders as quickly as possible. For this reason, once it has been confirmed, it is not possible to modify or cancel an order.
Once you receive confirmation of your order, we are unable to make any changes. If you made an error in entering your shipping information and your package is unclaimed or returned to us due to address error or refusal on delivery, we will charge you the return freight which will vary according to your location.
Your order will be shipped within 1-2 business days.
Once your order has been shipped, we will email you a tracking number. If you did not receive a tracking number, please contact us at info@nuknuuk.com for assistance.
We currently ship exclusively to Canada and the United States and are unfortunately unable to process orders outside of these countries.
Please click here for our return portal and additional information.
Final Sale items cannot be returned. All items marked final sale cannot be returned, refunded or exchanged.
We charge a flat shipping fee of $7 CAD for all Canadian returns and exchanges. This amount will be deducted from your refund once the return has been processed or will be charged on your exchange request.
Shipping is free on all orders greater than $50. We charge a $7 fee for return shipments to help cover a portion of the return shipping costs. Although we know that it can be frustrating to be asked to pay for returning a product, please know that this amount covers only a portion of the costs. Although we absorb the majority of the shipping costs, it is necessary for us to charge this if we want to continue to sell and ship our slippers across Canada.
It takes 1-2 business days to prepare and ship your order.
We offer free shipping on all Canadian orders over 50$ before taxes. For US orders, a flat shipping fee of 10$ USD will be applied.
A notification email will be sent with a tracking number and tracking link. (please verify your spam and promotional folders)
Shipping within Canada and United States can take from 7-10 business days. Some delays may occur.
Canadian orders are shipped using Canada Post expedited services. USA orders are shipped using Canada Post USPS expedited and tracked services
For more details, please visit our Shipping Costs and Delivery Schedules page by clicking here.
Nuknuuk slippers are currently available at Costco Canada during the fall\/winter season. You will find one ladies' style and one men's style in two colours. From August to December.
They are not currently sold at any other retail location. For access to our full collection, please visit our website directly.
We do not offer price matching. Please note that we do not adjust pricing of previous purchases to match promotional pricing.
We do not offer rain check on promotional items, if sold out.
You can enter your rebate code once you have added your items to the cart and reached the checkout page.
You can only use one coupon code per order. Please note that the same rebate code can only be used once per account.
We include the option to add your email to our waitlist, if the item will be restocked. All limited-edition styles will not have a waitlist option.
Once the item and size you signed up for is back in stock. You will receive an automated email with a direct shop link.
Yes, all our products purchase online come with a 1-year manufacturer’s defect warranty. Simply contact our team at info@nuknuuk.com with your order number and images of the defect.
Unfortunately, due to the natural nature of our product the fit may vary from one to the other. Under each product you will find fit details, that will help you narrow down the correct size.